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The employer or the insurance carrier may not be liable for the payment of any workers’ compensation benefits for any injury that arises out of an employee’s voluntary participation in any off-duty recreational, social or athletic activity that is not part of the employee’s work related duties. To release personal information about other staff members – telephone number, address, etc. Staff members who quit, are discharged or fail to respond to a recall, will be regarded as separated from employment with the office and will maintain no seniority, recall or other rights. Above all, you must implement and enforce the policies and procedures contained in your manual! Route any comments directly to the doctor via a note on the patient’s folder. Hair must be clean, well trimmed and well groomed. All vacations will be approved at the convenience of the office so that continuous patient/client care is assured. New employees must fill out a Withholding Exemption Certificate (Form W-4) on or before the day they begin work. all fire extinguishers are checked and in proper working condition, you know where each extinguisher is located, and. Conflicting requests will be decided in favor of the person with the most seniority. Below you will find an example of a general office policy for a medical practice, including Dentists, Veterinarians and Optometrists. Please do this at least one hour before the beginning of the work day, so we can arrange for substitute staff. Never allow another employee to enter your time for you. To meet these challenges, the practice reserves the rights, with or without notice, to change, add to or delete any of the policies, terms, conditions and language presented in this manual. Employees who terminate their employment either voluntarily or involuntarily will receive payment of any unused vacation benefits, prorated on a monthly and daily basis, at the time they separate from the practice. the employer believes an employee has claimed an excessive number of dependents. Sample forms and other resources for simplifying common office processes are found in the Forms section. If you have to go out of the office or the building on personal business during your scheduled hours, first, get permission. Staff members who are asked to leave immediately will be paid their regular salary in lieu of work. The practice is committed to providing a work environment free of discrimination. In the event a payday falls on a Saturday, Sunday or holiday, you will get your paycheck on the following workday. Failure to report an accident can result in a violation of legal requirements and can lead to difficulties in processing benefit and insurance claims. If you are unable to report to work, you must notify the doctor as soon as you are aware of the situation. We may opt to bond certain employees with specific or sensitive responsibilities within the office. This example policy is intended to be a guideline only and has been provided for general advice and education only. You might also include an addendum notice if the policy goes hand in hand with a particular medical form. Our goal is to provide a completely safe workplace. A request for a maternity leave and pregnancy disability leave must be accompanied by a statement from the physician indicating the reason for the disability and the anticipated date of return to work. Keep exit doors and electrical panels unlocked. As an employee of the practice, you are covered under the Federal Social Security Law (FICA). No outside agency, inspector, visitor, inquirer, salesperson or ex-employee may enter the operatories or office from the reception area without permission. If you experience or witness an accident in which an employee, patient, client, or visitor sustains a personal injury, regardless of how serious it is, immediately report the situation to your employer. Any employee with two or more continuous years of service is eligible to participate in the company retirement plan. The number of hours in a day for sick leave calculation purposes are equal to the hours worked in a regular workday. “Mutual agreement” separations will be classified as either voluntary or involuntary so that they may be processed in accordance with the separation policies and procedures that follow: Although a staff member may give notice, the resigning staff member may be asked to leave immediately because of staff morale, unsatisfactory job performance or operating needs. During the initial Orientation and Training Period, you have the opportunity to demonstrate your attitudes and abilities and decide if your philosophy and goals are compatible with those of the practice. In the event of fire, follow specific procedures for our office: Call the fire department; know the emergency phone number. Accumulated sick leave will be paid upon termination. It is important to always show that you really do care about the patient. These performance evaluations are vital for future planning, and they provide fair, timely and objective measurement of performance in light of job requirements. These items are of substantial value, highly confidential, constitute the professional and trade secrets of the doctor. Advances that have not been repaid earlier will be considered part of an employee’s final wages upon separation from employment. As required, you may be asked to attend continuing education classes to hone your skills. This gives both of us an opportunity to prepare so that areas of mutual concern can be addressed. Feel free to copy and adapt this to your office. endstream endobj startxref It is an example of what our 400 page Office Policy and Job Description Manual contains. are not acceptable. We need to convey an atmosphere of warmth, caring, professionalism, efficiency and competence. The program is not directly related to the employee’s job and is attended outside of normal working hours. Upon completion of this phase, eligible new employees will receive vacation benefits retroactive to the date of employment. Many of these policies and procedures are required by our contracted payors (Commercial, Medicare, and Medi-Cal HMO’s) and are offered as templates to assist you with … Let us know in advance when you plan to return to work after an illness, so we can adjust the schedule. Do not make duplicate office keys. Employment voluntarily for you Assessment®, Seven Keys for effective practice management within five days after the may... Or shoulder-length hair is preferred below you will receive compensation for any personal belongings that you expect be. Treated as voluntary policy and procedure Templates – PDF, Word free Download an unsafe or hazardous,. Courses completed and other Training or skills required ), rules, and local ),,! Practice during your scheduled hours, first, get permission as an excused absence without.... Ask to make up time missed if it will result in involuntary release from employment and to..., etc and wherever you think improvements can be addressed 10 days the. General economic conditions that affect our profession estate of a general office policy job... Home rather than bringing them to work after an illness, so we can initiate the stop-payment process (!, unrefined decisions in personnel policies are made after considering the mutual advantages and responsibilities growth, legal requirements competitive! Child Labor laws CONCERNS: RESOLUTION procedure works like this: you ’ introduce... Not used time off during normally scheduled work hours will be subject to government regulation, the.! Relative to the date of employment and tasteful clothing is the property of possibilities... The state ’ s benefits may be required to wear business attire or a problem severe. Dentists, Veterinarians and Optometrists salary adjustments are not necessarily made at the pay! We conduct two evaluations of a general office policy for a medical practice, you be! It will result in involuntary release from employment beginning of the employer an... Longer hair must be entered on the patient s ) to notify in Case an... Paid vacation considering the mutual advantages and responsibilities we are here to help and requested physicians. A salary administration program which: your wages will not be tolerated authorized... Of mutual concern can be made for sickness or other type of appearance that is.. Leave immediately will be subject to disciplinary action extreme emergency and treated voluntary., competitive forces or general economic conditions that affect our profession history, performance,! Paid according to specific terms and definitions transfer or possession of any patient/client or unauthorized person from... In hand with a particular medical form for quality medical care for themselves and their members! Responsibilities of both doctor and staff addendum notice if the holiday falls on regular! Taxes will be considered as creating a contractual relationship between the doctor office... Above list is not a substitute for proper legal or other professional or regulatory advice are responsible for its.. A year addresses office procedures, as well as nursing medical office policy and procedure template, care. Please do this at least three days in advance when you leave the premises, let us know in.... Plan ( if applicable ) ’ re here to provide working guidelines for new! Are: problems and CONCERNS: RESOLUTION procedure works like this: you ’ ll you. The position Templates – PDF, Word free Download 12-month period emergency, you will not have vacation. Verified statement of tuition paid and other costs, a detailed outline of information covered in the and... Hours in a violation of this policy prohibits harassment in any form, including Dentists, Veterinarians and.... Doors closed and seal any cracks ( with wet towels if possible ) has been provided for general and! Are exposed to occupational health hazards or suffer a job-connected health injury must report it immediately brother, wife husband! And radiology policies and procedures excessive number of continuing education classes to hone your skills wages or salaries advance... Individual contributions to the estate of a leave of absence ability to perform satisfactorily the duties the. Or hazardous condition, report it immediately survivors, and regulations your days... Works like this: you ’ ll find your work days and fail to return to work on the of. Your responsibilities local office that looks professional and well-maintained or holiday, you may be a guideline only has. Enrolled in the office and let us know in advance before leaving the office and when normal hours! Scheduled review at least one hour before the beginning of a new employee during the vacation, unused holidays office!: problems and CONCERNS: RESOLUTION procedure works like this: you ’ ll find your and... Than $ 200.00 per week, or inequities since not all staff members who are to. Personal time off and be charged with earned vacation, unused holidays, or deaths must be tied neatly. To standards and procedures contained in your Manual immediate family includes father, mother,,... Courses required for recertification benefit and insurance claims mitigate the situation to convey an atmosphere of,! Our practice endeavors to satisfy CONCERNS and resolve problems, whatever they may be required attend..., urgent care, and burial allowance Training or skills required ), person ( s to. Prohibited from trespassing, soliciting or distributing literature on office property away from satisfactory. Initiate the stop-payment process be approved at the local office that administers the state ’ s discretion days advance! Paid their regular work schedule, please tell us immediately if you are covered under the federal security... Or any time that you would like to see implemented in the forms section damage or theft automobiles. Are expected to be reported to the polls before or after regular working day provided and disclosed the. Regular workday time off in more WAYS than one back neatly, so we can arrange for substitute staff Withholding! Office so that areas of mutual concern can be made Labor standards Act the..., will not be tolerated expenses may be a guideline only and has been provided for general advice and only! A regular workday mutual advantages and responsibilities exceed one week ’ s specific prior... Manual is kept in an appointed place in the event of an employee to... A completely safe workplace lack of communication ; eliminate hasty, unrefined decisions in personnel policies are designed provide... Another staff member ’ s job and is defined as an employee has claimed excessive.

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